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The Potential Payoff for Applying Metrics and Analytics to Government Is Significant

Our recent column on metrics and analytics triggered several stimulating exchanges. One thread running through the reaction to these proven practices, which have been widely used in business for decades, is that they have not gained broad support in government. Corporate managers are inundated ... Read & React

Government’s technology problems are as complex and difficult to address as any in the world. Agencies need to be able to hire the best. Howard Risher

Five Annoying Questions to Ask Your Grandparents at Thanksgiving

by Donald F. Kettl Professor, University of Maryland School of Public Policy

Thanksgiving is almost upon us. We love the turkey and sweet potatoes and mashed potatoes and stuffing. But many of us dread of the inevitable political battles that will pop up over dessert. The ... Read & React

Sheryl Sandberg Is Calling BS On Your Long-Held Career Phobia

by Leah Fessler

It’s miserable to be stuck in one job while daydreaming of another. But we’re often discouraged from making the leap, because the path won’t be clear, the pay might be lower, the move might look—or worse, feel—like a step down. Sheryl Sandberg is calling your bluff on all of it. On a podcast ... Read & React

What Evidence-Based Policymaking Doesn’t Do

by Linda M. Springer

When it comes to improving citizen satisfaction with the delivery of government services, evidence-based approaches have been elevated to the status of motherhood and apple pie. If the government would institute these methods, we are told, the outlook for remarkable improvement is a near ... Read & React

Why You Need to Be Bored (And How to Get There)

by Scott Eblin Executive Coach

When was the last time you were bored? I’m willing to bet that you can’t remember. If I’m right, it’s because, in 2017, no one ever has to be bored. That smartphone supercomputer you carry around in your pocket guarantees it. Don’t know what to do next? There’s always an Instagram feed to look ... Read & React

What Can We Say to Each Other at Work Now?

by Corinne Purtill

“So, what can we say now?” I have heard some version of this question so many times in the last month, as the shockwaves from the allegations against Harvey Weinstein and others rattle our daily interactions. It’s a question asked by people making an earnest effort to wade into a difficult ... Read & React

How Data-Driven Insight Is Transforming Government

by John Kamensky Senior Fellow, IBM Center for the Business of Government

The IBM Center recently released Seven Drivers Transforming Government, a series of essays exploring key drivers of change in government. It is based on our research and insights shared by current and former government officials. What follows is an excerpt from that report. The language around ... Read & React

How to Stay Out of Your Lawyer’s Office

by Don Personette

You’re very busy. Do you really want to spend some of your precious time meeting with agency lawyers to sort through an avoidable mess? I worked for almost 30 years as a lawyer for the Secret Service, including nearly three years as its chief counsel. Here, I offer five suggestions for how to ... Read & React

Celebrating the Legacy of a Public Service Legend

Former Chairman of the Federal Reserve Paul Volcker.
by Donald F. Kettl Professor, University of Maryland School of Public Policy

It was a treat to step away from the “you can’t make it up” headlines last week to attend the Nov. 9 symposium celebrating former Chairman of the Federal Reserve Paul Volcker’s contributions to public service and his 90th birthday. The entire event was inspiring (it can be viewed online) but ... Read & React

Whether You Can Work Well From Home Depends On These Three Things

by Ben Waber

Companies typically view workplace in terms of cost: “Cramming more people into smaller desks (or providing them with no assigned desks at all) is cheaper, so we should do more of that.” Most people, on the other hand, view where they work as a matter of convenience or comfort: “I can work just ... Read & React

The Management Lessons Retired Astronaut Scott Kelly Learned in Space

 Scott Kelly on a Dec. 21, 2015 spacewalk outside the International Space Station.
by Leah Fessler

Given the lack of gravity, personal space, or guarantee of surviving any given day, one would think space stations would rank among the more stressful, conflict-ridden workplaces. But according to retired US astronaut Scott Kelly—who spent 520 days in space over four different missions and was ... Read & React